Shipping & Returns

Shipping

To which locations does Bartons Big Country ship?

We ship to most locations in Canada; however some firearm/dangerous goods orders cannot be shipped to remote locations due to carrier restrictions on size, weight, or prohibitive shipping cost.

How long will it take to ship my order?

We strive to fulfill all orders within two business days. However, order processing and shipping times may vary due to unforeseen circumstances.

Can Bartons Big Country ship firearms, ammunition, and other dangerous goods?

Yes. We are able to ship restricted and non-restricted firearms, ammunition, and other dangerous goods purchased through us, however, some conditions apply:

• When purchasing firearms or ammunition online, you must have a valid Possession and Acquisition Licence (PAL), and your shipping address must match the address associated with that PAL. This information will be requested at checkout, and verified with the CFC (Canadian Firearms Centre) prior to completing your order.
• Non-restricted firearms can be shipped by any shipping method. Restricted firearms must be shipped by UPS or Canada Post Priority™. However, UPS is unable to ship directly to every postal code in Canada.
• All ammunition and dangerous goods, including primers, powders, and consumer commodities, must be shipped with UPS. However, as UPS is unable to ship directly to every postal code in Canada, we are unable to complete orders of ammunition or dangerous goods to those locations.

Can Bartons ship to a P.O. Box address?

Yes. All orders shipped to a P.O. Box address must be shipped with Canada Post.

How do I track my shipment?

A tracking number will be emailed to you once your shipment has left our facility. Your email is also attached to the tracking so you will receive notifications as it travels.  In the case you do not receive the tracking information, or have any further questions regarding your order, text or email the shipping department and they can forward that info to you.

[email protected]

Shipping Text 587-318-2615

Missing Parcel?

To submit a claim for a missing parcel, contact the shipping department. The timelines are as follows:

• Within 20 days from the delivery standard date for claims related to delivery delays
• Within 80 days of the shipping date for claims for loss, damage and missing content for items mailed within Canada
• Within six months of the shipping date for claims for loss, damage and missing content for items mailed to the U.S. or any other international destination.

Return Policy

Receiving Your Orders

For insurance purposes, many of our packages and products will require a signature and/or Identification. You must be present to receive, inspect, and sign for your delivery if a signature is required.

Before signing/receiving the package:

• Check to ensure you have received the proper number of packages
• Check for damaged to the package
  Note: If a package is damaged, please see the “Damaged Goods” section below for further information.

When checking out, you will be notified of your shipping costs which will vary depending on location of final destination.

LAYAWAY:

*Only regular priced inventory can be put on layaway. Once a layaway is started, no refunds will be issued.

In-Store Purchases: Talk to any one of our staff members to set up a layaway for your purchase.

Online Purchases: We are not able to set up layaways through our online checkout system. To place your order and set up a layaway, please call our Customer Service team at 780-539-5414 or toll free at 1-866-539-5414

Layaway Payment Schedule:

30% minimum down required at the time of purchase

30% payment due at 30 days after purchase

40% (balance) payment due at 60 days after purchase

Failure to make either 30 OR 60 day payment will result in the item(s) being returned back to stock, and a 15% restocking fee of the item's purchase price (not the amount down) will be applied. In-store credit will be applied to your account for the remaining balance.

Note: In special or extenuating circumstances, only, the manager may allow for an exception or extension.

Special Orders

A 50% non-refundable minimum payment is required on all special orders, at the time of purchase. The Order will be placed upon receipt of the down payment.

• In-Store Purchases: Talk to any one of our capable staff to set up special purchases.
• Online Purchases: The capability for special orders isn’t built into our checkout system, so please call our customer services team locally at 780-539-5414 or toll free at 1-866-539-5414, to place your order and set up your layaway over the phone.

Payment is required in full before delivery or upon pick up at the store. In special or extenuating circumstances, the manager may allow for a special order to be moved onto the layaway payment plan. Any special order items moved to the layaway plan, which end up in default will not receive their down payment back.

Note: Due to exchange rates, inflation, and long lead delivery, prices may be subject to change. Also, Bartons Big Country does not guarantee delivery dates.

Returns

If you are not completely satisfied with your purchase, we can provide an exchange if the item is returned within 30 days of purchase.  *We reserve the right to limit or decline any returns/exchanges*

• Returned item can be exchanged for an in-store credit which can be used in-store or by calling 780-539-5414.
• Returns can be made in-store or by mail provided you have 1) a copy of the receipt 2) all original tags are attached and 3) item is in original packaging and in new saleable condition. 
• Cost of shipping is the responsibility of the purchaser and arrangements must be made with Customer Service before any returns are sent.
• Returns are subject to a 15% re-stocking fee. 

For items damaged in shipping, please email images of damaged package and product with a description of damages and receipt # to [email protected].  Some products may be covered by manufacturer’s warranty which would require the item to be sent directly to the manufacture for replacement or repair.

Damaged Goods

When signing for your package, it is very important to be as detailed and descriptive as possible on the packing slip before you sign. Your signature indicates acceptance, and if you sign without inspecting the packaging or its contents, then you are accepting the shipment “as is”. If any item appears as though it may be damaged, make sure you note this prior to signing. If damages or shortages are not recorded, the shipping company will not honour insurance claims and unfortunately, we will not be able to honour our return policy.

Damaged items must be reported within one business days of receiving your order. We recommend that you take pictures of the damages prior to further opening any packages and email them to [email protected] along with your order number.

Warranty issues are between the manufacturer and the customer. We will do our best to facilitate between the customer and the manufacturer and will provide you with the information you need for returning an item to the manufacturer for repair and/or warranty determination.

Additional Information & Exclusions

Our customers can always be confident that our products are completely new, unused and maintain a high standard of quality. For safety and hygienic reasons, we are unable to accept returns of:

• Hunting & Game Calls
• Fishing Supplies
• Food
• Knives

The following items are final sales:

• Firearms & Accessories
• Special Order Items
• Ammunition & Powders
• Electronic Items
• Airsoft, Air Rifle/Pistol
• All Reloading Items
• Bear & Dog Spray
• Binary Explosives
• Books
• Hunting Blinds
• Optics
• Sale/Clearance Items
• Special Orders
• Items that have been removed from their original packaging
• Items which have had their tags removed
• Items that have been assembled or modified

Items being returned must meet the following requirements:

• Items must be in the original packaging and all components, tags, and accessories must be included
• Items must be in “as new” resalable condition with no indication of use or wear
• Items cannot be a final sale item or a clearance item

Note: Bartons Big Country reserves the right to not ship and cancel an order for any reason.

For any questions or concerns please call our customer service department at 780-539-5414 or 1-866-539-5414, or you can email us at [email protected].