To which locations does Bartons Big Country ship?
We ship to most locations in Canada; however some firearm/dangerous goods orders cannot be shipped to remote locations due to carrier restrictions on size, weight, or prohibitive shipping cost.
How long will it take to ship my order?
We strive to fulfill all orders same day or next day Monday to Friday. However, order processing and shipping times may vary due to unforeseen circumstances.
Can Bartons Big Country ship firearms, ammunition, and other dangerous goods?
Yes. We are able to non-restricted firearms, ammunition, and other dangerous goods purchased through us, however, some conditions apply:
Can Bartons ship to a P.O. Box address?
Yes. All orders shipped to a P.O. Box address must be shipped with Canada Post.
How do I track my shipment?
A tracking number will be emailed to you once your label has been created. Your email is also attached to the tracking so you will receive notifications as the parcel travels. In the event you do not receive the tracking information, check your junk mail. If you have any further questions regarding your order, text or email the shipping department and we can forward that info to you.
[email protected]
Shipping Text Direct 587-318-2615
Missing Parcel?
To submit a claim for a missing parcel, contact the shipping department. The timelines are as follows:
Receiving Your Orders
For insurance purposes, many of our packages and products will require a signature and/or Identification. You must be present to receive, inspect, and sign for your delivery if a signature is required.
Before signing/receiving the package:
When checking out, you will be notified of your shipping costs which will vary depending on location of final destination.
*Only regular priced inventory can be put on layaway. Once a layaway is started, no refunds will be issued.
In-Store Purchases: To set up a layaway plan, please speak to one of our staff members where all the details can be discussed.
Online Purchases: We are not able to set up layaways through our online checkout system. To place your order and set up a layaway, please call our Customer Service team at 780-539-5414 or toll free at 1-866-539-5414
Layaway Payment Schedule:
30% minimum down required at the time of purchase
30% payment due at 30 days after purchase
40% (balance) payment due at 60 days after purchase
Failure to make either 30 OR 60 day payment will result in the item(s) being returned back to stock, and a 15% restocking fee of the item's purchase price (not the amount down) will be applied. In-store credit will be applied to your account for the remaining balance.
Note: In special or extenuating circumstances, only, the manager may allow for an exception or extension.
A 50% non-refundable minimum payment is required on all special orders, at the time of purchase. The Order will be placed upon receipt of the down payment.
Payment is required in full before delivery or upon pick up at the store. In special or extenuating circumstances, the manager may allow for a special order to be moved onto the layaway payment plan. Any special order items moved to the layaway plan, which end up in default will not receive their down payment back.
Note: Due to exchange rates, inflation, and long lead delivery, prices may be subject to change. Also, Bartons Big Country does not guarantee delivery dates.
If you are not completely satisfied with your purchase, we can provide an exchange if the item is returned within 30 days of purchase. *We reserve the right to limit or decline any returns/exchanges*
For items damaged in shipping, please email images of damaged package and product with a description of damages and receipt # to [email protected]. Some products may be covered by manufacturer’s warranty which would require the item to be sent directly to the manufacture for replacement or repair.
When signing for your package, it is very important to be as detailed and descriptive as possible on the packing slip before you sign. Your signature indicates acceptance, and if you sign without inspecting the packaging or its contents, then you are accepting the shipment “as is”. If any item appears as though it may be damaged, make sure you note this prior to signing. If damages or shortages are not recorded, the shipping company will not honour insurance claims and unfortunately, we will not be able to honour our return policy.
Damaged items must be reported within one business days of receiving your order. We recommend that you take pictures of the damages prior to further opening any packages and email them to [email protected] along with your order number.
Warranty issues are between the manufacturer and the customer. We will do our best to facilitate between the customer and the manufacturer and will provide you with the information you need for returning an item to the manufacturer for repair and/or warranty determination.
Our customers can always be confident that our products are completely new, unused and maintain a high standard of quality. For safety and hygienic reasons, we are unable to accept returns of:
The following items are final sales:
Items being returned must meet the following requirements:
Note: Bartons Big Country reserves the right to not ship and cancel an order for any reason.
For any questions or concerns please call our customer service department at 780-539-5414 or 1-866-539-5414, or you can email us at [email protected].
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