We ship to most locations in Canada, however some firearm/dangerous goods orders cannot be shipped to remote locations due to carrier restrictions on size, weight, or prohibitive shipping cost.
We strive to fulfill all orders within two business days. However, order processing and shipping times may vary due to unforeseen circumstances.
Yes. We are able to ship restricted and non-restricted firearms, ammunition, and other dangerous goods purchased through us, however, some conditions apply:
Yes. All orders shipped to a P.O. Box address must be shipped with Canada Post.
A tracking number will be emailed to you once your shipment has left our facility.
If you have any other questions about your shipment, please contact us at:
Call 780-539-5414 or 1-866-539-5414
For insurance purposes, many of our packages and products will require a signature. You must be present to receive, inspect, and sign for your delivery if a signature is required.
Before signing/receiving the package:
When checking out, you will be notified of your shipping costs which will vary depending on location of final destination.
If you purchase an item from Bartons Big Country and it goes on sale within 14 days of your purchase date, please notify us and we will issue you an in-store credit for the difference. Please contact our Customer Service team at [email protected] or call locally at 780-539-5414 or toll free at 1-866-539-5414 and have your order number ready. This Price Guarantee does not apply to items that are noted as "Clearance", "Special Buy", or "Limited Quantity".
Only regular priced inventory can be put on layaway.
Failure to make either 30 OR 60 day payments will result in the item(s) being returned back to stock and a 15% restocking fee will be applied. An in-store credit will be applied to your account for the remaining balance.
Note: In special or extenuating circumstances, only, the manager may allow for an exception or extension.
A 50% non-refundable minimum payment is required on all special orders, at the time of purchase. The Order will be placed upon receipt of the down payment.
Payment is required in full before delivery or upon pick up at the store. In special or extenuating circumstances, the manager may allow for a special order to be moved onto the layaway payment plan. Any special order items moved to the layaway plan, which end up in default will not receive their down payment back.
Note: Due to exchange rates, inflation, and long lead delivery, prices may be subject to change. Also, Bartons Big Country does not guarantee delivery dates.
If you are not completely satisfied with your purchase, we can provide an exchange if the item is returned within 30 days of purchase. *We reserve the right to limit or decline any returns/exchanges*
For items damaged in shipping, please email images of damaged package and product with a description of damages and receipt # to [email protected]BigCountry.ca. Some products may be covered by manufacturer’s warranty which would require the item to be sent directly to the manufacture for replacement or repair.
When signing for your package, it is very important to be as detailed and descriptive as possible on the packing slip before you sign. Your signature indicates acceptance, and if you sign without inspecting the packaging or its contents, then you are accepting the shipment “as is”. If any item appears as though it may be damaged, make sure you note this prior to signing. If damages or shortages are not recorded, the shipping company will not honour insurance claims and unfortunately, we will not be able to honour our return policy.
Damaged items must be reported within one business days of receiving your order. We recommend that you take pictures of the damages prior to further opening any packages and email them to [email protected] along with your order number.
Warranty issues are between the manufacturer and the customer. We will do our best to facilitate between the customer and the manufacturer and will provide you with the information you need for returning an item to the manufacturer for repair and/or warranty determination.
Our customers can always be confident that our products are completely new, unused and maintain a high standard of quality. For safety and hygienic reasons, we are unable to accept returns of:
The following items are final sales:
Items being returned must meet the following requirements:
Note: Bartons Big Country reserves the right to not ship and cancel an order for any reason.
For any questions or concerns please call our customer service department at 780-539-5414 or 1-866-539-5414, or you can email us at [email protected].
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