FAQ
Where can I get help placing an order online?
For help with placing online orders, just chat with our Customer Service team at 780-539-5414 or 1-866-539-5414 or email us at info@BartonsBigCountry.ca.
What payment methods can I use?
We accept VISA and MasterCard for online purchases.
Why can't I find the product I'm looking for?
Bartons Big Country is committed to offering the best products and selection available to our customers. We are currently in the process of upgrading our website and we have hundreds of new products being entered daily. If you cannot find the product you're looking for, please contact our customer service department.
How do I create an account?
You can click the "Sign In" section at the top right hand corner of the website and from there, if you don't already have an account, you can create one following the prompts.
How do I update my account information?
Once you have logged into your account, you can go to "My Account" and manage your information from there.
I've forgotten my password. How do I retrieve it?
Click on the "Forgot Your Password?" link in the Sign In page and the instructions to reset your password will be emailed to you.
IMPORTANT INFORMATION FOR ORDERING FIREARMS & AMMUNITION
Do you ship firearms and ammunition?
Firearms must be shipped individually and through an approved carrier. These items will be held for you to pick up at the nearest postal outlet, and photo ID will be required to claim them.
Orders for firearms and/or ammunition require a valid PAL (Possession and Acquisition License). Your PAL # and date of birth will be requested at the time of checkout and verified with the Canadian Firearms Program (CFP) prior to shipping your order.
Do you ship restricted firearms?
Firearms must be shipped individually and through an approved carrier. These items will be held for you to pick up at the nearest postal outlet, and photo ID will be required to claim them.
When ordering restricted firearms, we will also require the following information during the checkout process:
- Your city of birth
- Purpose of use
- For customers purchasing a firearm for target shooting or practice, we will require the name of the gun club or range where you are registered. (Ontario residents are currently exempt from this requirement.) Restricted firearms will only be shipped to the address you have on file with the CFP.
Please note that a short-term "Authorization To Transport" permit may be required to transport your restricted firearm(s) from the postal outlet to your place of storage. Please contact the CFP to obtain this permit.
Please contact us at 780-539-5414 or 1-866-539-5414 with any questions or concerns. For information on the Canadian Firearms regulations, contact the Canada Firearms Centre at 1-800-713-4000 or by email cfc-cafc@cfc-cafc.gc.ca.